Kilo VIP FAQ —
All your answers, right here

No. Under kilo vip rules, each person may only hold one account. Attempting to open multiple accounts may result in permanent closure of all accounts and forfeiture of any deposited funds. If you have trouble accessing an existing account, please contact support.

On the login page, click the "Forgot Password?" option. A verification code will be sent to your registered mobile number or email. Use that code to set a new password. The entire process takes 2 to 3 minutes. If the code does not arrive, check your spam folder or contact support.

Account verification is mandatory before your first withdrawal. You will need to upload a clear photo of your national ID or passport. Verification is typically completed within 24 hours. There are no restrictions on deposits or gameplay while verification is pending.

Yes, contact details can be updated from your account settings. For security purposes, identity verification is required before any changes are made. A verification code will be sent to your new number or email. If you run into any difficulties, contact the support team directly.

The minimum deposit at Kilo VIP is just BDT 200. You can deposit via any mobile banking service or bank transfer in Bangladesh. Maximum deposit limits vary depending on the method and your account tier.

Deposits are usually credited within 5 to 15 minutes. If your balance has not updated after 30 minutes:

• Collect your payment transaction ID or screenshot
• Contact Live Chat Support
• Send us a description of your issue by email

Kilo VIP does not charge any deposit fees. However, your mobile banking operator or bank may apply their own service charges. This is entirely subject to the payment provider's own policy.

Most withdrawals are processed within 12 to 24 hours. bKash and Nagad are generally the fastest options. Bank transfers may take 1 to 3 business days. VIP members receive priority processing.

Common reasons for a rejected withdrawal include: incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. You will be notified of the reason by email. Resolve the issue and resubmit your request, or contact support.

Bonus funds cannot be withdrawn directly. Every bonus comes with a wagering requirement — typically 5x to 30x. This means you must place bets totalling the required amount before the bonus becomes withdrawable. Full terms for each bonus are listed on the offers page.

When you deposit a set amount each day, the Daily Reload Bonus is credited to your account automatically. A minimum deposit requirement usually applies. Check the daily offers page for full details.

Kilo VIP's VIP Program lets you earn points on every bet you place. As your points accumulate, your VIP tier advances — from Bronze through Silver, Gold, and Platinum, all the way up to Diamond. Higher tiers unlock greater cashback, faster withdrawals, a personal account manager, and exclusive offers.

• Bronze → Silver: 10,000 points
• Silver → Gold: 50,000 points
• Gold → Platinum: 200,000 points
• Platinum → Diamond: By special invitation

Every bonus has a set expiry period, typically 7 to 30 days. If the wagering requirement is not met within that time, the bonus balance is automatically cancelled. Your original deposit remains unaffected.

Yes. All games on Kilo VIP are developed by internationally recognised software providers and are regularly audited by independent third parties. The RNG (Random Number Generator) is certified, ensuring every outcome is completely random and fair.

Yes, all Kilo VIP games are fully supported on mobile browsers and the dedicated app. The app is available on both Android and iOS. Game loading is faster and gameplay is smoother on the app.

Absolutely. Kilo VIP offers in-play and live betting. You can place bets in real time while viewing live odds during a match. Live betting is available for cricket, football, and all major sports. Live streaming is also available for selected events.

Go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA via Google Authenticator or SMS. Once active, you will need to enter a 6-digit code sent to your mobile every time you log in. Be sure to save your backup codes.

If you notice any unfamiliar logins or transactions on your account, immediately:

• Change Password
• Log out of all devices
• Report to 24/7 support
• Temporarily lock your account if needed

Kilo VIP takes responsible gaming seriously. You can set daily, weekly, or monthly deposit and betting limits from your account settings. A self-exclusion option is also available. To learn more, Responsible Gaming View page.